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Section IV Writing
Part A
47. Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1) make a complaint, and
2) demand a prompt solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use “Zhang Wei”instead.
Do not write the address. (10 points)
审题
本提纲的要求是写一封投诉信。题目指令中的重点信息有以下几点，请考生审题的时候重点把握：1.电子字典的质量问题或使用中出现的一些关于该产品本身的问题。注意关于电子产品的质量问题描述时的语言的正确表达；2.网店购物的提及；3.投诉；4.解决事宜。
参考范文
Dear Sir or Madam,
I am writing to make a complaint against your product quality. I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it. So I am writing this letter to complain against the flaws in your product.
To begin with, when I turn it on, all I got was a fuzzy screen, which was completely unacceptable. Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.
Therefore, I would like to either change the electronic dictionary for a new one or receive a refund for it. I would be most grateful for your help.
Sincerely,
Zhang Wei
译文
亲爱的先生、女士：
我写信是来投诉你们产品质量问题。我上周在您的网店里购买了一个电子字典，但是我第一次用的时候发现它有些质量问题。所以我写信告知您产品的缺陷。
首先，开机时字典屏幕非常模糊，这是根本不能接受的。其次，电子字典里装配的电池也与你们网站上宣传的免费原装电池不符。
因此，我想您是否能给我换一个新的电子字典或是给我退款。我将会非常感谢您的帮助。
真诚的
张伟
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